I went to this really cool restaurant yesterday with my best pal. It's a momish place that is all warm and cozy and serves homemade-tasting meals that you don't have to home make. At an average plate price of around $11, it's a pretty swank place.
So I walk in the door and get greeted by a teenage hostess and a pimple-faced freak who apparently was also employed by the establishment. I couldn't really be sure because he was doing anything but working (mostly was hanging all over the underaged blond "hostess"). The blonde flashed me a winsome, fake smile and asked, "Is a table okay or would you like to sit in a booth?"
Grateful for the choice, I said, "A booth, please."
She then proceeded to tell me she had no booths available except maybe one in the bar or one that was half-booth, half-table. The only problem with this is that I could clearly see an empty booth not ten feet away.
This gets me really fired up. Ninety percent of people who walk into a restaurant don't give a crap about where they sit and are happy to be herded to the spot most convenient for the servers. That's just fine, but the ten percent of us who do give a crap should be accomodated, don't you think? After all, we are paying for this experience. What gives with servers that they can't walk an extra five feet to wait on someone not crammed into a small place like smelly, dead fish?
Here's a few tips for the "service" industry:
1. You have no idea why a person wants to sit in a specific place. It might be good memories, a good view, or a healing injury that is bothered by hard chairs. The reason doesn't matter, give the person who is enabling your continued employment the chair they want.
2. Save yourself a bunch of dollars...fire the damn hostess and let people pick their own seat. Then bust your ass to wait on them no matter where in the restaurant they are.
3. Full drink glass = decent tip. Cash can only float to the top of the wallet when people are well-hydrated.
4. Clean up dirty dishes but make sure the customer is through with them. Making your customers fight you for their food is demeaning to both of you.
5. Always offer dessert, no matter how fat you think your customer is. Fat people buy more desserts than skinny people.
6. Always offer a to-go box. At the prices you charge, we have to get two meals out of our dinner to make coming here worth it.
7. Never, ever, ever sit your butt down at my table. I don't care how cute you think you are, how tired your feet are, or how cute you think I am. I'm renting this space and I don't want any boarders.
8. You're not that cute. And I didn't come here for a date, I came for dinner. Provide me some damn service and quit flirting.
I feel so much better now.
Labels: Tiamat